Changing the Way the World Takes Temperature
Exergen Corporation strives to be the premier employer within our industry, and a leading employer within our community. To that end, we strive to attract and retain the best associates for a variety of professional, support and production positions within our organization. Our success depends on a partnership with our associates based on safety, education, respect, involvement, development and growth of all of our people.
The Exergen team’s track record of success is built not only on our customer-obsessed attitude but also on our focus on providing high-quality service and products. However, one of the greatest qualities of this company is the amazing individuals that we get to work with each day. Looking for innovative place to work? Here are a few more qualities that form the foundation of Exergen’s claim to “Changing the Way the World Takes Temperature”
CURRENT JOB OPENINGS
Territory Sales Representative for Exergen Professional Medical products
Territory 1: Southern California – based in Greater LA
Territory 2: Northern California – based in the Bay Area
Territory 3: Southern Texas and Louisiana – based in the Houston area
Territory 4: Northern Texas/Oklahoma
Please note – in order to make sales calls, you must live in one of the above territories.
Position Overview
As a Territory Sales Representative for Exergen Professional Medical products, you will be responsible for driving sales growth, expanding customer relationships, and increasing market penetration within your assigned geographic territory. This role focuses on selling Exergen’s professional temperature monitoring devices to healthcare providers with a primary focus on acute clinical settings. This role is uniquely well suited for someone with previous clinical experience and strong presentation skills.
You will build and maintain strong relationships with clinical providers, nurse educators, key decision-makers and biomedical technicians at hospitals, clinics, post-acute care centers, ambulatory surgery centers and other medical settings contributing to revenue growth and long-term account development.
Key Responsibilities
- Develop and execute sales strategies to attain territory sales targets and expand Exergen’s footprint in the professional healthcare market.
- Prospect and cultivate new business opportunities through cold calling, networking, and targeted market research.
- Manage and grow existing customer accounts by strengthening relationships and identifying upsell or cross-sell opportunities.
- Conduct product demonstrations and educational training sessions highlighting the clinical and technical benefits of Exergen’s medical thermometry products.
- Develop and maintain a thorough understanding of thermometry and it’s use as a vital sign in various medical settings.
- Collaborate closely with internal teams including Marketing, Product Management, and Customer Support to ensure customer satisfaction and smooth order fulfillment.
- Track competitor activity, market trends, and customer feedback to inform sales tactics and product positioning.
- Maintain accurate records of all sales activities, customer interactions, and pipeline status using CRM tools.
- Participate in trade shows, conferences, and industry events to increase brand visibility and generate leads.
- Provide timely and accurate sales forecasting and reporting to management.
Qualifications
- Exceptional communication, presentation, and interpersonal skills with the ability to influence decision-makers.
- Bachelor’s degree in Life Sciences, Business, Healthcare, or a related field preferred.
- Minimum 3-5 years of sales experience in medical devices, healthcare equipment, or OEM technical solutions OR clinical experience as a nurse or medical technician.
- Strong clinical aptitude and the ability to engage with nurses regarding vital signs
- Proven success in territory sales, account management, or business development within healthcare sector.
- Strong understanding of hospital procurement, clinical workflows, and OEM partnership dynamics.
- Self-motivated, goal-oriented, and able to work independently while managing multiple priorities.
- Proficient in CRM software and Microsoft Office suite.
- Willingness to travel up to 75% within the assigned territory.
Support Services Representative
Essential Functions & Responsibilities
Under direct supervision, provides front-line support for customer inquiries, order processing, and assists in serving as an in-house resource for the sales operation.
- Respond to customer inquiries via phone and email
- Process all direct orders received via EDI, e-mail, fax, and phone in our ERP system
- Document customer complaints and feedback
- Process Return Material Authorizations
- Maintain excellent customer relations
- Follow-up with customers on any PO discrepancies, Backorders, and Confirmations
- Interact with multiple departments (Sales, Marketing, Shipping, Finance, Production etc.)
- Misc. administrative duties (i.e. filing, scanning, archiving, etc.)
- Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures
- Assist and provide customer with product solutions, recommendations, and troubleshooting methods
- Perform other work-related duties as assigned
Qualifications / Experience Requirements
- Experience: Background in customer service, preferably in a medical device, pharmaceutical equivalent or combination of education and experience
- Technical proficiency: Strong skills in Microsoft Office Suite, ERP Systems or relevant software.
- Soft Skills: Excellent in verbal and written communication skills with problem solving and organizational abilities.
- Education: Highschool Diploma or equivalent
Working for Exergen
Exergen Corporation offers a competitive salary and benefits package. If you are interested in career opportunities with Exergen contact us at the email link below and include a copy of your resume.
Exergen Human Resources Department.
Exergen Corporation is an Equal Opportunity Employer.
Exergen’s unique, patented technologies set the benchmark for infrared temperature measurement throughout a wide range of industrial and medical applications. All products are invented, designed, assembled, tested and packaged in the USA by Exergen.
