Consumer Medical Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen's Consumer Temporal Artery Thermometers.

If you are having trouble with this form, or have any other questions or concerns, please feel free to email: or call 617.923.9900, Option # 3 and please allow up to 24 hours for a response.

If you're looking for Industrial returns, click here.
If you're looking for Professional Medical Device returns, click here.

Consumer Return Authorization Form
Zip Code

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472