Consumer Medical Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen's Consumer (TAT2000C Series) Temporal Artery Thermometers.

If you are having trouble with this form, or have any other questions or concerns, please feel free to email: or call 617.923.9900, Option # 3 and please allow up to 24 hours for a response.

Please click here for the Exergen Important Things to Know/Frequently Asked Questions

If you're looking for Industrial returns, click here.
If you're looking for Professional Medical Device returns, click here.

Consumer Return Authorization Form
Zip Code

Once this form is received, an email will be sent back with the RMA number, and the address to ship the product(s) back to. Please reference the RMA number on the outside of the shipping box.