Industrial Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen’s Industrial Devices (IRt/c's, DX/D Series, XMTR's, SnakeEyes). If you are having trouble with this form, or have any other questions or concerns, please email: industrial@exergen.com or call 617.923.9900, Option # 4. Please allow up to 24 hours for a response.

If you're looking for Professional Medical Device (TAT-5000 Series) returns, click here.
If you're looking for Consumer Thermometer (TAT-2000C Series) returns, click here.

Industrial Return Authorization Form

If you are human, leave this field blank.

Customer Company Name *

Contact Name *

Address *

Address

Address

Address

City

City

State/Province Alabama Alaska Arkansas Arizona California Colorado Connecticut Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming

State/Province

Zip/Postal

Zip/Postal

Phone Number

Email Address *

P.O. or Invoice Number *

Product(s) *

IRt/c

SnakeEye

DX Series

D Series

XMTR

Smart IRt/c

Description of Problem

Serial Number *

Reason for Return *

Incorrect part ordered

Incorrect part received

Reading low

Reading high

Not reading

Cosmetic rejection

Calibration service

Returned for *

Credit

Repair

Replace

Comments

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472
USA