Industrial Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen’s Industrial Devices (IRt/c's, DX/D Series, XMTR's, SnakeEyes). If you are having trouble with this form, or have any other questions or concerns, please email: or call 617.923.9900, Option # 4. Please allow up to 24 hours for a response.

If you're looking for Professional Medical Device (TAT-5000 Series) returns, click here.
If you're looking for Consumer Thermometer (TAT-2000C Series) returns, click here.

Industrial Return Authorization Form

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472