Industrial Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen’s Industrial Devices (IRt/c's, DX/D Series, XMTR's, SnakeEyes). If you are having trouble with this form, or have any other questions or concerns, please email: industrial@exergen.com or call 617.923.9900, Option # 4. Please allow up to 24 hours for a response.

If you're looking for Professional Medical Device (TAT-5000 Series) returns, click here.
If you're looking for Consumer Thermometer (TAT-2000C Series) returns, click here.

Industrial Return Authorization Form
Address
City
State/Province
Zip/Postal
Country

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472
USA

Sending