Industrial Product Service

Please use the form below to submit a request for a Return Material Authorization (RMA) # for all of Exergen's Industrial devices (IRt/c's, D and DX Series MicroScanners). If you are having trouble with this form, or have any other questions or concerns, please: CONTACT EXERGEN INDUSTRIAL SALES AND SUPPORT or call 617.923.9900, Option # 4. Please allow up to 24 hours for a response.

If you're looking for Professional (TAT5000 Series) Thermometer returns, click here.
If you're looking for Consumer (TAT2000C Series) Thermometer returns, click here.

Industrial Return Authorization Form

Customer Company Name *

Contact Name *

Address *

Address

Address

Address

City

City

State/Province

State/Province

Zip/Postal

Zip/Postal

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Country

Phone Number

Email Address *

P.O. or Invoice Number *

Product(s) *

IRt/c

SnakeEye

DX Series

D Series

XMTR

Smart IRt/c

Description of Problem

Serial Number *

Reason for Return *

Incorrect part ordered

Incorrect part received

Reading low

Reading high

Not reading

Cosmetic rejection

Calibration service

Returned for *

Credit

Repair

Replace

Comments

Once this form is received, an email will be sent back with the RMA number. Please return the unit(s) to the address below for repair/replacement referencing the RMA number on the outside of the shipping box.

Exergen Corporation
ATTN RMA #:________________
400 Pleasant Street
Watertown, MA 02472
USA